Frequently Asked Questions

It’s been a while, but things are now slowly moving towards the “new normal” and we are extremely excited to be able to open our doors on 25th July with new plans in place – your visits to Roefield from here on out will be SAFE, CLEAN, FRIENDLY AND FUN.

We understand that some members may be a bit apprehensive about returning to the gym following on from the COVID-19 outbreak, so we have put together some FAQ’s which we think will help your return and make it as smooth and easy as possible. 

We have been working hard  to create a new policy, which will cover all health and safety aspects, all cleaning aspects and all safe working aspects. If you would like to read our policy relating to the COVID-19 outbrea, please email us on sport@roefield.co.uk.

We have installed hand sanitizing stations regularly around the centre. Upon entering the centre, customers will take their own cloth. Every piece of gym equipment will have its own cleaning bottle for you to sanitize after you have used it. Our gym instructors will also be regularly deep cleaning the gym at intervals throughout the day. We will also have masks and gloves readily available at reception should you require these whilst in the centre.

We have changed the layout of the whole centre allowing gym equipment to be correctly spaced out across several rooms. This ensures a 2m distance is maintained between each piece of equipment. We have also marked out 'zones' for customers to use in group sessions that are 2m apart. We have also installed distance stickers around the centre so that customers can see the correct distance between themselves and others.

As per the government guidelines, our air con system will be turned off in place of our ventilation system, which will run 24hours a day. All available doors and windows will be open to help provide constant fresh air throughout any session.

Unfortunately, the sauna and steam room will remain closed and changing rooms will be closed until a time when we receive further guidance on these areas. We are asking all customers to come changed and ready to use the facilities and shower at home after their workout. The toilets remain open but will operate on a 1 person at-a-time basis.

All lockers remain closed until a time when further guidance is available about these areas. We kindly ask customers to bring minimal items and personal belongings to the centre.

We have made some slight changes to opening times which allows us to regularly deep clean all the equipment. These will be constantly reviewed with the hope to extending as soon as possible.

When we re-open, our hours will be:

Monday - Thursday 6am-9pm

Friday 6am-9pm

Saturday and Sunday 8am-3pm

We are asking all members to check the gym capacity in our app before attending to check we are not at capacity, or alternatively give us a call. This does not apply to members who are booked onto group sessions.

We have changed the timetable to help us accommodate the new changes and allow us to follow a strict cleaning procedure in between classes. Classes can be booked as normal via the app or website up to 1 week in advance.  We will be suspending our cancellation policy for the time being, however we still ask customers to cancel with as much notice as possible so we can offer to others who are waiting. Waiting lists will work as normal and contact you via email if you have a space.

Our brand new app will be your go to for all things Roefield. From your phone you will be able to book your favourite classes and view our large catalogue of on demand classes. You can also check how busy the gym is and keep up to date with the latest Roefield news. All classes, both live streamed and on demand, are currently free of charge to everyone.

To download our app, just go to either the Play store or the App store and search for Roefield. You can also find more information by clicking here. 

No, additional inductions will not be required. Should you need help with any of the kit you can click here for demonstration videos on how to set up each piece of equipment.

We are currently offering a digital programme service where you can email us on  sport@roefield.co.uk  and an instructor will send you either a new personalised programme or your current gym programme. Alternatively if you would like a face to face appointment, these are available on a limited basis and can be booked at Reception.

We are currently operating as a cash-free centre so ask that all payments are made via contactless or chip and pin.

We are also suspending car park refunds in order to minimize contact and help us recover some income from our period of closure.

Currently all sportshall activities have been put on hold as we have utilised this space to accommodate social distancing in the gym and classes. We will be in contact with all block bookings in due course to discuss their slots.

Ribblesdale Swimming Pool is operated by Ribble Valley Borough Council, who are operating bookings to use the swimming pool. You would need to contact them on 01200 424825 to book a slot.

We have recently introduced Anita Saunders to our team as our new Up & Active Co-ordinator. Anita will be running a variety of sessions throughout the week. Full details can be found by clicking here, and Anita's classes can also be viewed on our class timetable.

You are able to keep your membership on freeze until a time when you are ready to come back. We are also kindly asking that any member who does not feel confident in coming back to the centre to consider a £10 per month payment to the centre to receive the benefits of a membership online at home, whilst also supporting the charity and helping us through these uncertain times. Should you wish to choose this option, please click here

All members will be informed of and expected to follow our Members Code of Conduct. This will be displayed to customers throughout the centre. The code of conduct can be found here.

Please let us know as soon as possible by emailing either David Potts, Centre Manager, or Jemimah Read, Assistant Manager, so we can attempt to Track & Trace and contact the people who were also in your session. This will be done anonymously. You can now also download the NHS Test and Trace app which will automatically contact those who you have been in contact with.